Frequently Asked Questions
Check our Frequently Asked Questions here, if you still need help then please contact us at firstname.lastname@example.org
Yes absolutely. 📦
We have created discounts for multiple cable purchases within a family or group of friends, but if you are looking to buy for your company or business then email us at email@example.com about your Bulk Inquiry and we will negotiate an affordable wholesale price.
Yes, 30-day refunds are our standard practice (window). This means you must submit an email to firstname.lastname@example.org explaining the reason for a refund with a picture attached. We strive to make you happy, so you do not have to worry about returning your cable we will just send you a new one Free of charge.
We ship from the United States so keep that in mind if you require a time-sensitive delivery.
(orders placed from the UK may be auto-cancelled because of Brexit and the current tax uncertainty, we are not sure if it is profitable to continue doing business in the United Kingdom for the time being)
We ship all orders within 24 hours of receiving your purchase.
Domestic shipping (within the United States) will take 3.1 days to reach you on average (based on historical data)
International orders (outside the US) can take up to 10-14 days to arrive at your location, but we hope to have warehouses in the "Big 5" countries first to alleviate the time-delay with our international customers 😃
Your Order Number is sent to you as soon as shipment goes out, so if you have not received this number in the email inbox of the address used to checkout then we are still processing and packaging your order.
Yes! 💽 🧲
We have done extensive testing and research to make sure they will not damage your device or external hard drives. Below are a couple articles to comfort your worries.
Yes, you can use Coil to charge your cell phone from your laptop or computer’s USB port.
We have a Type-C cable connection that supports 5A/100W PD that can charge a compatible laptop/notebook or any other Type-C USB device.
Yes! 🏃🏽♂️ 💨
Coil is compatible with universal fast charging standards for smartphones.
Yes! 👩🏽💻 📲
We have ensured that our cables will be fully capable of fast, safe, data transfer for all your photos, syncing, music etc. just like the cable that comes with your phone.